TrustID's new second-factor recovery!
Introducing TrustID's new approach to second-factor recovery!
We understand the frustration and inconvenience for the user that comes with losing access to his account because he has lost his second factor. Whether it's due to a lost device, an accidental mishandling, or any other reason, the inability to log into your TrustID account can be a stressful experience. In the past, resolving this issue meant relying on our/your support team, which not only caused delays but also added unnecessary burden to the customer, you and/or us.
But now, with the introduction of our new Account Self-Recovery feature, those days of inconvenience are behind us. Say goodbye to long waits and cumbersome processes, and say hello to seamless account restoration — all at your fingertips.
Our intuitive self-recovery process empowers the user to regain control of his TrustID account with ease: no more dependency on support tickets or external assistance. Simply follow our step-by-step instructions and in just a few clicks, the user will be back where he belongs: securely logged into his account..
Detailed instructions are available as a downloadable PDF file below (for new and existing customers).
Existing Customer
Existing Customer
If you are an existing customer we will ask you to upgrade to this new TrustID Onboarding Process firstly. Please read this news.
Once you are using the new TrustID onboarding experience, you can reach out to us to discuss if/when you want us to activate this new Account Self-Recovery feature.
New Customer
New Customer
If you are a new customer and the Second Factor feature is compatible with your account setup, we will ask you to enable it during the initial configuration process.